MIA allows making changes to the services, the necessary contact points for relevant communications, as well as modifying some of the customer services. MIA also allows access to relevant information on the IT infrastructures and services used by the customer through periodic reports and real time monitoring. For this reason, it is important that the customer safely keep his access credentials to MIA and the permissions that he can give to other members of his organization or third parties who participate in the management of the IT services that he has contracted with Alhambra. Alhambra IT delivers a main account for access to MIA to the IT manager designated by the customer, and at this time customer is responsible for the activation, use and maintenance of the main account, as well as the additional accounts that it generates for other users with their corresponding privileges. Customer must keep the data in MIA updated, with special attention to data on people who occupy decision-making roles in their relationship with Alhambra IT, or to whom Alhambra IT could provide information due to the privileges that their account has in MIA.
In the event of any urgent change in privileges, customer understands that the period for real production the changes may be delayed 15 minutes.