Conditions of use
This condition details how the customer interacts with the Alhambra IT Customer portal (MIA), commitments and responsibilities for the parties, and what customer and portal users can expect from this service.
MIA is a free platform that is not a contractual part of the services provided. MIA may be subject to changes and improvements for better customer service. For the same reason, the functionalities may be totally or partially discontinued if Alhambra considers that they do not provide significant value for the customers, but this does not means modification of the contractual conditions of the service.
Customers accepts these terms as an essential part of the activation process for his MIA account.
What is MIA
MIA is an online point of contact for the management of Alhambra IT services that offers information of interest such as incident management, capacity and performance reports, service and contract status panels, persons of interest for management and quick notifications of services by the customer, etc.
Utility of MIA
In the event of any urgent change in privileges, customer understands that the period for real production the changes may be delayed 15 minutes.
MIA may be temporarily unavailable due to updates or new features. Alhambra IT will make these stops according to criteria of less impact for the customer, giving prior notice of them whenever possible. As it is not part of the contractual service, the unavailability of MIA is outside of the service guarantees established in the SLAs.
Under non-specific Alhambra criteria, an account may be blocked if it is being used for purposes contrary to the interests of Alhambra or our customers.
Although the services information published in MIA is based on the contractual relationship that the customer has with Alhambra, services may exist outside of MIA. Your account manager at Alhambra IT will answer any questions.
Morevoer, it´s possible that some data in MIA about the services contain errors due to a temporary lack of refreshment in the data or other reasons beyond the control of Alhambra IT. For this reason, the information published in MIA and the reports generated do not imply a tacit acceptance by Alhambra IT of said data for decision – making for the services, being reviewed by Alhambra IT if the customer requests it.